Phone Transfer & Referral Map
Map out where calls should be transferred — both internal extensions and external partner organizations. This tells the AI agent exactly who to route callers to.
Total Contacts
5
Internal
3
External Partners
2
| Name | Type | Ext / Phone | Category | Reasoning | Actions |
|---|---|---|---|---|---|
Sarah Johnson Goes by "Sarah" | Internal | Ext 2401 | Utilities Billing | Handles all billing inquiries and payment plan setups | |
Marcus Rivera Goes by "Marc" | Internal | Ext 3105 | Public Works | Manages waste collection and bulk pickup scheduling | |
Victim Services Hotline Goes by "Victim Services" | Internal | Ext 9999 | Crisis | Trained crisis counselors for DV, sexual assault, emergency housing | |
County Mental Health Crisis Line Goes by "Crisis Line" | External | (555) 987-6543 | Crisis | For mental health emergencies and suicide prevention referrals | |
NIPSCO Customer Service Goes by "NIPSCO" | External | 1-800-464-7726 | Utilities | Gas and electric utility issues — separate from city water |