Scripts
Define what the AI agent says during key moments of a call — greeting, closing, transfers, and after-hours. Use {variables} for dynamic content.
Template Variables
Use curly braces for dynamic content that changes per call. Common variables: {department}, {agent_name}, {agency_name}, {hours}
Greeting Script
The first thing callers hear when the AI agent answers.
{agent_name}{agency_name}
Closing Script
How the AI agent wraps up a call.
{agency_name}
Transfer Script
What the AI says when transferring to a live agent.
{department}{agent_name}
Holiday & After-Hours
Played when the office is closed — holidays, weekends, after hours.
{agency_name}{hours}{website}